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DF Products
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Help & Info
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Return Policy
Returns - you ordered the wrong
part or do not want the part
If
you wish to return or exchange all or part of your order, the following
conditions apply:
- All returns/exchanges must be initiated within 30 days.
No returns or refunds after 30 days.
- Returns are subject to a 20%
restocking fee.
- Returns must be shipped pre-paid.
That means you pay for the return shipping.
- All items must be returned in the original packaging, in
original
(new) condition, and must include all associated parts, manuals, or
accessories.
- Shipping charges are not refundable.
- The following items are
not
returnable
- drum shells with bearing edges cut, custom made stainless and
titanium shells (or any other custom non-wood shell), maple bass drum
hoops with roundovers or inlay cuts, and drum wrap that is cut from a
full sheet or has PSA applied.
To start the process:
- Email us your name, invoice number (or sales order
number), and the specific items you are returning.
- We will email you an RMA, or Return Material Authorization
form
showing the items being returned and the amount of the potential refund.
- Return the parts along with a copy of the RMA to
our address on the RMA.
- All returned parts are subject to inspection per item #4
above.
If the item shows signs of use or installation, no credit will be
issued. We will ship the item back to you and charge
you shipping
plus a handling fee of $5.00.
- Once the return is approved, you will be emailed a credit.
Exchanges
- you want to return some parts and exchange them for different ones
In this case
the process is really 2 separate transactions:
- You must initiate a return
as outlined above, then
- Place a new
order for the parts you want.
If a shipment arrives damaged, you must call or email us within 7 days of
receipt.
We will do everything we can to resolve this with the carrier.
However, this is important: you MUST
take digital pictures of the damage and email to us. You must ALSO have the
package available for a representative from the carrier to inspect. In
other words, DON'T
throw away or modify the evidence! If you do not save the packaging in
exactly the same condition it arrived, it is possible you will
not be compensated for the damage and/or the items will not be
replaced free of charge.
Defective Items or
Drum Foundry makes a mistake
We want you to be totally satisfied with the quality of product we
sell. We also like to send you the right items! If we messed up, we
pledge to make it right as quickly as possible. We will issue you an
RMA and a return shipping label, and usually send you the correct parts
right away. Please call or email us with your name and invoice number.
- If you need to cancel an item, please call us at
1-877-812-0195.
- If the order has shipped, it will be processed as
a return
(subject to restocking fees).
- Non-returnable items that
are finished or in process but not shipped cannot be
cancelled.
Canadian Customer Terms and
Conditions
In an effort to keep your cost of importing as low as possible, our
standard shipping method is by US Postal Service Priority Mail
International, but FedEx is available. All Canadian shipments are
subject to the following terms and conditions:
- Tracking with US Postal shipments is very limited. Delays
at the CANADIAN border or CANADIAN customs office are common around
holidays.
- Claims for loss or damage must be processed according
to the process explained above.
- Shipping by FedEx Ground is also available. In some cases
the size of the package may require shipment by FedEx Ground. We will
contact you if this is the case.
- All duties, fees, and taxes are the responsibility of the
buyer. In the case of FedEx shipments where the buyer refuses to pay
the FedEx fees, Drum Foundry is charged back these fees from FedEx. In
this case, Drum Foundry will automatically charge these fees to your
credit card along with a $10 service fee. If we are unable to collect
these fees, Drum Foundry will suspend your account until all fees are
paid in full.
- Due to
complicated international shipping regulations, the shipping rate shown
during checkout is only considered a close estimate. If we find the
actual
charges to be higher due to the package size, package weight, or other
variable, we will charge the additional amount to your credit card. If
the additional amount is 50% or less of the estimate shown below, we
will automatically charge your credit card. If the additional amount is
more that 50% of the estimate below, we will contact you first. By
purchasing from Drum Foundry you agree to these terms.
International Customer Terms
and Conditions
As the customer, you are importing goods into your country. Importing
can be expensive and complicated. Please read the following conditions
very carefully.
- Tracking with US Postal shipments is very limited. We
cannot be held responsible for shipment delays once the package leaves
the US.
- Claims for loss or damage must be processed according
to the process explained above.
- Due to
complicated international shipping regulations, the shipping
rate shown during checkout is only considered a close estimate. If we
find the actual
charges to be higher due to the package size, package weight, or other
variable, we will charge the additional amount to your credit card. If
the additional amount is 50% or less of the estimate shown below, we
will automatically charge your credit card. If the additional amount is
more that 50% of the estimate below, we will contact you first. By
purchasing from Drum Foundry you agree to these terms.
- US Postal shipping has limits on size according the country
of destination. For many countries the largest box we can send by US
Post is 20 x 20 x 20 (inches). Shipment of bass drum shells and other
large objects must go by FedEx. IMPORTANT - even if during checkout an
option for US Post is available, large objects like bass drum shells
will require FedEx and the shipping cost will be more.
- All duties, fees, and taxes are the
responsibility of the buyer. Drum Foundry cannot advise you on the
costs of importing into your country. Please contact the appropriate
agency in your country.
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