Shipping Policy

1/1/2014

US Orders 

Any order with custom work like drumshells (we cut from tubes and true the edges), bearing edges, reinforcement rings, cut wrap, adhesive on wrap, or bass drum hoops take extra time to process.  Please do not request expedited custom work, because we do the work in the order in which it was received.

If you choose 2nd Day or Express Saver (3 day) shipping, this DOES NOT AUTOMATICALLY mean the order is shipped the same day you place the order. It depends on the products in your order. Shop work ALWAYS takes longer. Please call toll free 1-877-775-DRUM (3786) and speak to someone for more accurate information!

Canadian Shipping Information

In an effort to keep your cost of importing as low as possible, our standard shipping method is by US Postal Service Priority Mail International, but FedEx is available. All Canadian shipments are subject to the following terms and conditions:

Tracking with US Postal shipments is very limited. Delays at the CANADIAN border or CANADIAN customs office are common around holidays. Claims for loss or damage must be processed according to the process explained above. Shipping by UPS Ground is also available. In some cases the size of the package may require shipment by UPS Ground. We will contact you if this is the case.

All duties, fees, and taxes are the responsibility of the buyer. In the case of UPS shipments where the buyer refuses to pay the UPS fees, Drum Foundry is charged back these fees from UPS. In this case, Drum Foundry will automatically charge these fees to your credit card along with a $10 service fee. If we are unable to collect these fees, Drum Foundry will suspend your account until all fees are paid in full. Due to complicated international shipping regulations, the shipping rate shown during checkout is only considered a close estimate. If the actual rate is going to be a lot different than the rate quoted during checkout, we will contact you.

International Shipping Information

As the customer, you are importing goods into your country. Importing can be expensive and complicated. Please read the following conditions very carefully.

Tracking with US Postal shipments is very limited. We cannot be held responsible for shipment delays once the package leaves the US. Claims for loss or damage must be processed according to the process explained in the terms and conditions page.

Due to complicated international shipping regulations, the shipping rate shown during checkout is only considered a close estimate. If the actual rate is going to be a lot different than the rate quoted during checkout, we will contact you.

US Postal shipping has limits on size according the country of destination. For many countries the largest box we can send by US Post is 20 x 20 x 20 (inches). Shipment of bass drum shells and other large objects must go by UPS. IMPORTANT - even if during checkout an option for US Post is available, large objects like bass drum shells will require UPS and the shipping cost will be more.

All duties, fees, and taxes are the responsibility of the buyer. Drum Foundry cannot advise you on the costs of importing into your country. Please contact the appropriate agency in your country.